This message occurs if Quicktime 3 did not properly install on your Mac. An older version of Quicktime on your system may be conflicting with the install. Remove all Quicktime extensions from your extensions folder (Hard Drive: System Folder : Extensions Folder) and run the QuickTime installer off of LAUNCH again.
Random Black Screens
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If you ever encounter a black screen when using Launch, this is a sign that your machine is running low on memory (RAM). We suggest that if your MacOS is taking up 10-20 MBs of RAM, that you have at least a total of 32 MBs of RAM installed on your machine in order to run Launch properly. From the Apple Pull-Down menu, see "About this Computer..." for specific information about your system's memory.
PowerBook Users
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We are currently trying to resolve an incompatability between certain Mac PowerBooks and
LAUNCH. Right now, we suggest that if LAUNCH is freezing up on your Powerbook, try viewing Launch on any Mac Desktop PowerMac instead. Hopefully we will be able to resolve this issue in the short term. We appreciate your patience and understanding.
7200 PCI USERS with System 7.5.2
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To avoid problems, disable the "7200 graphics accelerator" extension from your startup extensions set and restart your computer. We suggest that you update your Mac with System 8.5.1 to avoid this problem. You can find this at http://store1.apple.com
PREFERRED REQUIREMENTS
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* 64 MB of RAM. In the finder, see "About this Macintosh" under the Apple pull-down Menu for info about your system's memory.
* 120-MHz 604 PowerPC processor or better.
* QuickTime¬ 3.0 and its associated components (included with LAUNCH).
* 8x CD-ROM drive.
* MacOS 8.5.1
* A monitor and video support capable of displaying at least thousands of colors at 800x600.
(To check and see if you have the right settings, check the "Monitors" control
panel from your Apple Pull-Down Menu.)
PERFORMANCE HINTS
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For best performance, especially in the playback of movies, be sure you follow these rules:
* Turn off Virtual Memory from the Memory control panel.
* Turn off file sharing and other network software. Or, just turn off AppleTalk from
the Chooser.
* Do not have any other applications running. Even small applications (e.g. Stickies)
should be quit.
* Turn off as many extensions/control panels/inits as possible if you are still low on
Memory.
* If using a PowerBook, turn off processor cycling and use the faster processor speed.
* Try to maximize your "largest unused block" of memory. See below:
MEMORY
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You need to have at least 12 MB of memory available for LAUNCH to run properly. While in the Finder, check your memory usage by selecting ╥About This Macintosh╙ from the Apple menu. This will tell you how much memory is available. Before you start, the only thing listed in the ╥About This Macintosh╙ dialog should be ╥System Software╙. If there are other applications listed, you should quit out of them.
If your system has 20 MB of system memory, you may have to work a little to make enough space for LAUNCH¬. If you have a large number of inits, extensions, control panels, or fonts, your system may be unusually large. While in the Finder, check your memory usage by selecting ╥About This Macintosh╙ from the Apple menu. If your System Software is larger than 8000, you may have trouble with LAUNCH. Try eliminating some inits, extensions, control panels, or fonts to reduce the size of your System Software. Then restart your computer, and try LAUNCH¬ again. Conflict Catcher¬ or Extensions Manager is helpful when disabling inits/extensions/cdevs.
BUGS AND OTHER PROBLEMS
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We╒ve worked really hard to make LAUNCH bug-proof and fun to use. But there may still be some problems that you will encounter. If you are having problems, first check to see that your computer is set up properly and review some of the suggestions in this README file.
If you are convinced everything is OK with your computer, you may have discovered a bug or design problem. If so, we╒d like to hear about it.
Please send email to: support@launch.com
or a fax to the attention of: LAUNCH, 310 526-4400
or call the LAUNCH TECHNICAL SUPPORT helpline at 310-319-5320
(between 10:00 am and 7:00 pm (PST) Monday - Friday.) If you receive the Tech Support voicemail, please leave a short message and we'll get back to you as soon as possible.
Describe the problem in as much detail as you can. Describe where and how it happened. Include all the details about your computer, too (e.g., G3 366MHz, 128MB Ram, System 8.5.1, 17╙ monitor). There are so many different combinations of equipment and software, that it╒s difficult to know what is going on without all the information describing a system. Your bug report will help make future issues better.
